EDconnect and TDClient Video Training Available
We are pleased to announce the release of two self-paced training videos aimed at guiding users through the password change process for EDconnect and TDClient. In addition to the training videos, a script is included for individuals who prefer reading and following steps instead of watching the video. This resource is available alongside the training video for further guidance.
Here's the breakdown of the published videos regarding mailbox password change/reset:
Video: Password Changes in TDClient:
This video demonstrates the steps for changing or resetting the FTP password (also known as TG/FT password) for TDClient users using TDCM or FTI-TDCM and subsequently syncing or changing their password in TDClient. Initially, the video addresses the steps for TG users before transitioning to those for FT users.
Video: Password Changes in EDconnect:
In this video, EDconnect users can discover the process of changing or resetting their TG/FT mailbox password using TDCM or FTI-TDCM and subsequently syncing or changing their password in EDconnect. Initially, the video addresses the steps for TG users before transitioning to those for FT users.
To access these training videos, select the links above (login required) or follow the instructions below:
- Log into the FSA Training Center (fsatraining.ed.gov).
Note: If you do not have a username and password for the FSA Training Center, select "Create new account" at the bottom of the login page and follow the instructions to create a username and password.
- Select “Systems Training” from the main menu bar. From the drop-down menu that appears, choose “FTI-SAIG/SAIG Training" and locate the videos in the list.
If you have identified a navigation problem or other issue, please detail the problem you are having and contact the FSA Training Helpdesk by email at helpdesk.fsatraining@ed.gov.
If you have any questions or require further assistance, please contact FPS Support Desk at 1-800-330-5947 or by email at support@fps.ed.gov.